Customer responsibility

it is the customer responsibility to choose a safe place for your order to be deliver and making sure the address is correct. Real Savings Online team will ship your order with the address as entered during checkout.

Lost orders

Real Savings Online is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, USPS will have the most current information regarding your package.

Shipping

We are proud to offer our customers flat rate shipping for all U.S. orders (excluding Alaska, Hawaii and Puerto Rico). Most orders are shipped via USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate prior to checkout.

Transit Time

Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

Below is an example of typical processing of an order. Please note that this is just an example and not a guaranteed timeline:

Orders placed before 5:00pm EST on business days will be picked up by the carrier the following business day. If the order is placed after 5:00pm EST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.

Next Business Day: Package has its first transit scan and has started en route for it’s destination (“pick up scan” is not part of transit time).

Please note packages are in transit during business days (weekends and holidays are excluded).

* We provide the above example to help you plan accordingly when ordering. Please plan your orders to allow extra time for possible unexpected delays. 

Most orders are processed and shipped within 1-3 days of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped 1-2 business days after.

Once your order has been processed, transit time is anywhere between 1 and 4 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

INTERNATIONAL SHIPPING

We do ship internationally, You can calculate your shipping prior to check out. please e-mail realsavingsonline@gmail.com with any questions.  Please allow us 1-2 days for international shipment quote. Your order will be process upon shipping quote confirmation.

Duties, Taxes, Customs & Other Fees

International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

Real Savings Online is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

Refund of Returned Package

In the case that a package is refused and shipped back to Real Savings Online and the items are received in the same condition as sent to the receiver, we will refund the customer for the products fee only( Taxes and Shipping are excluded). Please note that any return shipping fees, customs duties, or other associated fees that are billed to Real Savings Online by the carrier will be deducted from the refund amount.

HOW WILL I KNOW WHEN MY ORDER SHIPS?

Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice. 

RETURN POLICY

We have a limited return policy because we cannot restock returned goods, and we have to absorb the cost.  If you wish to return a product, please review this policy in full and then call us to discuss the reason you wish to return your product.

Return Procedure

To initiate a return, contact us at realsavingsonline@gmail.com to obtain a return authorization number within 7 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened.  No return will be considered more than 7 days after shipment was delivered.

Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items.

Read Product Instructions

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

Product Damage in Shipment or Defective.

If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return. 

Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us  at reasalvingsonline@gmail.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.